Quick Answer: What Is Proper Phone Etiquette?

What are the do’s and don’ts of telephone etiquette?

The Dos and Don’ts of Telephone EtiquetteDO – Smile when you talk to people.

DON’T – Be distracted.

DO – When you answer the phone, greet the caller warmly and advise who they are talking to.

DON’T – Shout or whisper.

DO – Speak clearly.

DON’T – Leave the caller on hold for too long.

DO – Make the caller feel welcome..

What are the two things we must do while talking on the telephone?

10 telephone etiquette tips you should keep in mindWhen you’re speaking over the phone remember to smile, sound upbeat and keep your communication short.Greeting.Take permission and be polite.Identify self and the organisation.Clarity.Purpose of the call.Know your timeline and keep it short.Avoid fillers and keep it interesting.More items…•

Why is etiquette important?

Etiquette makes people comfortable and at ease, it shows that we value and respect others. Etiquette promotes kindness, consideration, and humility. Etiquette gives the confidence to deal with different situations in life, it gives us life skills.

What is telephone etiquette?

What is phone etiquette? Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

How do you politely answer a phone at work?

The Best Way To Answer A PhoneAnswer before the third ring. You don’t want to leave callers waiting.Wait until you have the phone next to your face to start talking. … Introduce the business and yourself when you pick up the phone. … Be appropriately formal. … If the call isn’t for you, transfer it to the right person. … Smile when you speak.

Why is it important to answer the telephone promptly?

Answering telephone calls is an important and crucial part for any business. … If a call has been transferred from a colleague to yourself, answer the phone call promptly with your name – This will enable a personal and friendly greeting so the caller can gather whom they’re talking to straight away.

What is the importance of telephone etiquette?

Proper phone etiquette is essential to your company because it’s usually the first contact point for a customer and represents how your business will treat them in other conversations. Make sure to leave a great, lasting impression on every customer who calls your business.

How can we improve telephone etiquette?

To improve your phone etiquette and ensure your customers receive an excellent experience, implement the nine tips outlined below.Know WHO is Calling and WHY. … Speak With an Inviting Tone. … Match Your Caller’s Pace. … Be Extra Helpful & Enthusiastic. … Ask Permission. … Say Thank You! … Confidence is Key.More items…•

How do you end a phone call professionally?

Here are a few tips and phrases to help you politely and professionally end phone conversations.Close the door. When it’s time to end the conversation, be sure you are not inviting the other person to continue talking. … Use breaks in conversation. … Interrupt politely. … Offer future calls.

How do I answer my personal phone?

When answering your phone, use a proper greeting and announce your full name, says Pachter. Using your first name alone can sound too informal for every professional call and using only your last name can sound too abrupt. The best thing to say is: “This is Brittany Jones speaking,” or, “This is Jake Jones.”

What is the golden rule when dealing with a phone call?

Listen carefully, speak clearly, and be friendly. Always begin a call by introducing yourself or your company, if applicable. Make sure your voice projects strength and clarity. Use good posture and sit up straight, with your feet on the floor when talking on the phone.

What should be avoided while being on a call?

Let’s take a look at the top ten things you should avoid doing when you answer the phone:Skip The Speaker Phone. … Ditch The Chewing Gum. … Avoid Distractions. … Eliminate Inconsistencies. … Limit Background Noises. … Don’t Whisper. … Don’t Shout. … Do Not Use Poor Equipment.More items…•

How do you talk professionally on the phone?

10 tips for answering and handling calls professionallyPromptly answer calls.Be warm and welcoming.Introduce yourself and your business.Speak clearly.Do not use slang or buzz words.Ask before you put people on hold.Don’t just put calls through.Be prepared for your calls.More items…•

What is proper phone etiquette at workplace?

Always answer a phone by saying “good morning” or “hello”. Always introduce yourself politely by stating your name or the company you are representing. Use the right words and as much as possible avoid using unnecessary and informal terms or words.